DELIVERY
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Returns policy
At Ethike we try to provide the best service and that is why we review and ensure that our orders leave our facilities correctly and with good packaging, but we know that on occasion an item may be damaged in transport, which is why we have an effective after-sales service to solve any problems with the items shipped.
✸ Breakage/Defective Item
We have a deadline maximum of 48 hours to claim any breakage or defect in the order.
Contact our customer service team by email here, we will inform you how to proceed, in most cases we will request a photograph of the breakage.
If at the time of delivery of the order the packaging is damaged or damaged, please note this on the delivery note, indicating "pending review".
As a general rule we do not send credit, we will leave the amount of the defective merchandise pending in your Ethike customer account.
✸ Missing items
If there is something missing in your order, please contact us before 48 hours.
We will check with the order form and the stock in our warehouse, once reviewed and verified the shortage, we will leave a pending credit on your customer file. As a general rule, we do not send credit.
✸ Returns
If you want to return merchandise that you have ordered by mistake or that you do not like, inform us by email here within a maximum period of 14 business days.
Please note that we cannot refund shipping costs.
The return costs will be borne by the customer. Once the merchandise is received in perfect condition and with the original packaging, we will proceed to leave the credit corresponding to the returned merchandise on the customer's file, which will be applied to the next purchase.
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