TERMS & CONDITIONS

Sale of online products between professionals.

Our platform facilitates the sale of products online exclusively for professionals. By using our services, you agree to comply with the established terms. We guarantee a safe and efficient environment for your commercial transactions. For more details on our policies and procedures, we invite you to review.

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Article 1 - Principles

The current general conditions express all of the parties' obligations. They constitute the sole basis of the commercial relationship between the parties and, in this sense, the buyer is considered to accept them without reservation.

The current general terms and conditions of sale prevail over any other document, and in particular over any general terms and conditions of purchase. They apply, without restriction or reservation, to all services provided by the seller to professional buyers.

The seller and the buyer agree that these general conditions exclusively govern their relationship. The seller reserves the right to modify its general conditions from time to time. They will be applicable as soon as they are put online. If a condition of sale is missing, it would be considered to be governed by current practices in the distance selling sector whose companies are based in France. The current general conditions of sale are communicated to any buyer who requests them, to allow him to place an order.

Article 2 - Order on Ethike

The buyer has the possibility of placing his order online, from the online catalog and using the form that appears on the website. The buyer agrees to complete the form with the necessary information. The buyer's order implies acceptance of the prices and descriptions of the products available for sale. The buyer will be informed of the availability of the product or products ordered on the website at the time of placing the order.

Seller reserves the right to cancel or reject any order from a buyer with whom there is a dispute over payment for a previous order. You can place an order through the website: www.ethike.eu by phone at +34 613 56 48 26 or contact by email here.

Article 3 - Prices

All prices that appear on ethike.es are exempt from VAT. This tax will be applied at the end of the purchase, before making payment. We do everything possible to ensure that prices are always updated on our online page. We may change prices without prior notice. Prices on the web and in more current catalogs replace others.

Article 4 - Terms and methods of payment

The price is paid in full and in a single payment at the time of order. The payment methods accepted by the seller are indicated on the website. The buyer guarantees to the seller that he has the necessary authorizations to use the chosen payment method. The seller reserves the right to suspend any order management and any delivery in case of rejection of payment authorization by credit card from officially accredited organizations or in case of non-payment. Seller reserves the right to refuse to make a delivery or honor an order from a buyer who has not fully or partially paid for a previous order or with whom a payment dispute is being managed.

Payment methods

We offer the possibility of paying in three different ways. Although we give priority in the warehouse to orders paid by: credit card and cash on delivery. They are faster and more convenient for everyone. In this way, we reduce the number of orders that accumulate in the warehouse waiting for bank transfers. Because orders paid by bank transfer are managed once the payment appears in the bank...

* Credit card: this is the fastest and safest way to shop online. We never store your card number. In this way, we protect you from online fraud. The entire process is carried out through a secure payment platform using SSL certificates (as for all online banking sites). ㅤ

* Bank transfer: as soon as we receive your order, we will send an email with our account number and your invoice total. Once your order amount has been transferred to our account, your order will arrive at your home within 24 to 48 hours on business days. Remember, depending on the bank you use, a bank transfer may take 1-3 business days to reach our account, delaying the arrival of your order at the same time. However, you can make a deposit directly to our bank account, the payment will appear immediately in our bank and the order will ship the same day. To do this, you must mention your name and order number so that we can locate the order that has been paid for and ship it.

* PayPal: payment It is also a fast and secure way to pay online. Pay quickly and easily through PayPal. FEES: PayPal transaction fees will be shared between the Company and the Buyer, charging 2.5% to the ​​Client and the rest of our Company.

Article 5 - Shipping and delivery policy shipping

One of our goals is to continue evolving and growing. Therefore, we constantly work and negotiate with transport companies to achieve the best prices and benefits for our clients.

Exports to other countries: We proceed as follows place your order online. When we have the order ready in the warehouse, we calculate the weight and volume. We will contact you with an exact transportation quote. If you prefer, you can consult the rate there on delivery clicking there. Exports to other countries outside the European zone are also exempt.

CEE countries: we need you to provide us with a valid intra-community VAT number (we check it with the Ministry of Finance). If not, we are forced to charge 21% VAT.

Delivery: The products are delivered to the delivery address that the buyer has indicated during the purchasing process as soon as the seller has received payment for the order.

Delivery time is specified when the order is confirmed. In case of delay in delivery of more than 7 business days, the customer must inform the customer service department, which will open an investigation with the operator in question. This investigation can last up to 15 days from the date it is opened.

If during this period, the package is found, it will be sent immediately to the customer's home address (in most cases). If the package is not there at the end of the 15-day investigation period, the package will be considered lost.

Customer service will then propose to the customer the return of a new package at our cost or a full refund of the order. We have a maximum period of 48 hours to claim any breakage or defect in your order. Contact our customer service team by email clicking here. We will inform you how to proceed, in most cases we will request a photograph of the breakage. If at the time of delivery of the order the packaging is damaged or damaged, please note this on the delivery note, indicating "pending review".

Article 6 - Retraction

The products governed by these general conditions are those that appear on the seller's website and indicated as sold and shipped by the seller. They are offered within the limits of available shares. Products are described and presented as accurately as possible. However, if errors or omissions have occurred in this presentation, the seller cannot be held responsible. The photographs of the products are not contractual.

Article 7 - Guarantees

Calculation

The seller reserves the right to modify its prices at any time, but undertakes to apply the prices in force at the time of the order, subject to availability on that date. Prices are indicated in euros. They do not take into account delivery costs, which are also invoiced and indicated before validating the order. Prices are exclusive exclusive of taxes.

Any change in the applicable VAT rate will have an impact on the final price of the product. Payment of the entire price must be made at the time of order. At no time can the amounts paid be considered a deposit or an advance payment.

If one or more taxes or contributions, in particular environmental taxes, are to be created or modified, either up or down, this change could be transferred to the sales price of the products. Prices are exclusive of transportation, transportation insurance, packaging or any other customs fees, taxes, duties and expenses of any kind not specifically mentioned in the order. ㅤ

Article 8 - Product availability

The customer service and shipping department processes your orders as soon as possible and the shipping department, open from Monday to Friday included. Ethike is committed to shipping orders within 24 hours of receiving payment for your order. Except in the case of force majeure or during closure periods clearly announced on the site's home page, shipping times will be within the limit of available stocks, as indicated below.

Delivery times run from the order registration date indicated in the order confirmation order. The order is prepared and shipped within 5 business days. For any order involving large volumes, this time may vary. If this is the case, the seller will inform the customer. In case of unavailability of the ordered product, the buyer will be informed as soon as possible and will have the possibility to cancel the order. The buyer will have the option to request a refund of the amounts paid within 14 days until the last of his payment, or an exchange of the product.

Article 9 – Returns

If the products are to be returned to the seller they must be subject to a request to return to the seller within 14 business days of delivery. Any claim made outside this period will not be accepted. Please note that we cannot refund shipping costs. Return costs will be borne by the customer.

Once the merchandise is received in perfect condition and with the original packaging, we will proceed to leave the credit corresponding to the returned merchandise on the customer's file, which will be applied to the next purchase.

In case of breakage: we have a maximum period of 48 hours to claim. Contact our customer service team by email at Contact by email here, we will inform you how to proceed, in most cases we will request a photograph of the breakage. If at the time of delivery of the order the packaging is damaged or damaged, please note this on the delivery note, indicating "pending review".

Article 10 - Product warranty

The seller guarantees the buyer against any defect in accordance with the services and any hidden defect, from a defect in conception or supply of the mentioned services with the exclusion of any negligence or fault of the buyer. In any case, in the event that the seller is liable, the seller's guarantee will be limited to the amount paid by the buyer for the purchase of the goods.

Article 11 - Exchange or refund

According to the provisions of the Consumer Code, the buyer has a period of 14 days from the date of delivery of his order to return any item that does not suit him and request an exchange or refund without penalty, with the exception of return costs, which remain the responsibility of the buyer.

Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) so that they can be remarketed in a new condition, accompanied by the purchase invoice. Damaged, dirty, altered or incomplete products are not accepted. If the right of withdrawal is exercised within the time limit, the price of the purchased products will be refunded. Return costs are at the buyer's expense.

Article 12 - Cases of force majeure

All circumstances beyond the control of the parties, which prevent the performance of their obligations under normal conditions, are considered grounds for exemption from the obligations of the parties and lead to their suspension. All circumstances beyond the control of the parties, which prevent the performance of their obligations under normal conditions, are considered grounds for exemption from the obligations of the parties and lead to their suspension.

All events or circumstances that are irresistible, external to the parties, unpredictable, inevitable, independent of the will of the parties and that the latter cannot prevent, despite all reasonably possible efforts, will be considered force majeure. Expressly, the following are considered cases of force majeure or fortuitous events, in addition to those generally retained by the jurisprudence of the French courts and tribunals: blockage of means of transport or supplies, earthquakes, fires, storms, floods, arrest of telecommunications networks or specific difficulties for telecommunications networks external to customers.

The parties will meet to review the impact of the event and agree on the conditions under which performance of the contract will continue. If the force majeure case lasts more than three months, the general conditions can be terminated by the injured party.

Article 13 - Partial invalidation

If one or more clauses of these general terms and conditions are considered invalid or declared as such in the application of a law, regulation or after a final decision of a competent court, the other clauses will retain all their force and​​scope.

Article 14 - Without waiver

The failure of one party to take advantage of a violation by the other party of any of the obligations mentioned in these general conditions will not be construed for the future as a waiver of the obligation in question.

Article 15 - Applicable law

The current general conditions are subject to the application of Spanish law. The parties undertake to seek an amicable solution to any dispute that may arise from the interpretation or performance of the contract. If they do not do so, the parties will submit the dispute to the commercial court.

Article 16 - Conditions of resale and use of goods

The customer is aware that the products cannot be used or consumed in any other way than recommended on the website. Assets cannot be used or consumed, particularly beyond their expiration date. Products must be stored in an environment and at a temperature as specified on or on the box or site. The customer must be careful to check either at the checkout, as well as on site, what the storage requirements are for each item purchased.

The purchase, use or consumption of goods does not in any way exempt the customer from consulting a doctor or health professional, regardless of the symptoms. In case of resale of our company's products on the Internet, the customer undertakes not to resell at prices lower than those shown on the company's website for sale to the general public: Ethike

Article 17 - Intellectual property rights

All elements that appear on the site are protected by copyright and, in general, by the principles of the Intellectual Property Law. You may not copy, modify, relocate, or publish in any form without prior written permission from the Company. Any reproduction of this content in whole or in part is strictly prohibited and is likely to constitute copyright infringement.

Article 18 - Title

In case of difficulty in interpretation between any of the titles that appear at the head of the clauses, and any of the clauses, the titles will be declared non-existent.

Article 19 - Contract language

The current general sales conditions are written in Spanish. In the event that they are translated into one or more foreign languages, only the Spanish text will be considered authentic in the event of a dispute.

Article 20 - In case of dispute

In case of dispute, the customer will approach the company for priority to get an amicable solution. Ethike cannot in any case and is in any way responsible for damage of any nature that may result from the misuse or consumption of goods, or from possible modifications of the goods carried out by the customer or by the manufacturer. However, in the event that the Company's contractual liability is incurred for any reason, the Company will only be liable for direct and foreseeable damages suffered by the customer and caused exclusively by its gross negligence or intentional misconduct, excluding any other damages, as damage, such as, in particular, loss of profits or profits, loss of expected savings, increased overhead costs or other indirect damages or losses.

Article 21 - Collection of personal data

The personal data collected on this site is the following:

Account opening: during the creation of the user's account, your name, first name, email address; phone number; Postal address.

Connection: When the user connects to the website, he records, in particular, his name, first name, connection data, usage data, location and payment data.

Profile: When you use the services provided on the Website, a profile is created, which may include an address and telephone number.

Pay: When paying for products and services offered on the website, the website does not store customers' bank details.

Communication: When the website is used to communicate with other members, data related to user communications is temporarily stored.

Cookies: Cookies are used as part of the use of the website. The user has the possibility of deactivating cookies in their browser settings.

Use of personal data:

Personal data collected from users is used to provide and improve website services and maintain a secure environment. Specifically, the uses are as follows:

► Access and use of the website by the user.

► Website operation and optimization management. Organize the terms of use of payment services.

► Verification, identification and authentication of data transmitted by the user.

► Offer the user the ability to communicate with other users of the website.

► Implementation of user assistance.

► Personalization of services that display ads according to the user's browsing history and preferences.

► Prevention and detection of fraud, malicious software and security incident management.

► Management of possible disputes with users.

► Send commercial and advertising information, according to the user's preferences.

► Share personal data with third parties.


Personal data shared:

Personal data may be shared with third-party companies in the following cases:

- When the user uses payment services, for the implementation of these services, the website is in relationship with the third-party financial and banking companies with which it has contracted;

- When the user publishes, in the free comment areas of the website, information accessible to the public;

- When the user allows a third party to access their data;

- When the website uses service providers to provide user support, advertising and payment services. These service providers have limited access to user data to provide these services and are contractually obliged to use it in accordance with the provisions of applicable regulations on the protection of personal data;

- If required by law, the Website may carry out data transmission to monitor claims against the Website and comply with administrative and judicial procedures;

- If the website is involved in a merger, acquisition, sale of assets or receivership, it may be necessary to sell or share all or part of its assets, including personal data. In this case, users would be notified before transferring any personal data to a third party.

Security and privacy:

The website implements organizational, technical, software and physical measures for digital security to protect personal alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the website cannot guarantee the security of the transmission or storage of information on the Internet.

Implementation of user rights According to the regulations applicable to personal data, users have the following rights, which can be exercised contacting... Clicking here

- You can update or delete your data by logging into your account and configuring this account settings;

- You can delete your account by writing to hola@ethike.eu. Please note that information shared with other users, such as forum posts, may remain publicly viewable on the Website even after you delete your account;

- You can exercise your right to access your personal data by writing the data via email here. In this case, before implementing this right, the website may request proof of the user's identity to verify its accuracy;

- If your personal data on the website is inaccurate.

- Users may request the deletion of their personal data, in accordance with applicable data protection laws, by writing to the following email address: Contact by email here.

Change to this clause The website reserves the right to make changes to this privacy policy at any time.

If a change is made to this data protection clause, the website undertakes to publish the new version on its website. The website will also inform users of the change by email at least 15 days before the validity date. If the user does not agree with the terms of the new writing of the personal data protection clause, they have the possibility of deleting their account.

Company data

The current general conditions of sale apply to all sales made on the Ethike website.

Ethike website is a service of: ETK Land SL

Located in: Málaga

Website addressethike.eu

CIF: B44654127

Email address: info@ethike.eu

Phone: +34 951 68 73 38 | +34 613 56 48 26

Ethike website sells the following products: essential oils and natural soaps of their own production and other aromatherapy products.

The customer declares that he has become aware of and has accepted the general conditions of sale before placing his order.

Therefore, the validation of the order is equivalent to the acceptance of the general conditions of sale.

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